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Better Independent Living

Our Commitment to Security and Privacy

At Better Independent Living, your privacy is paramount to us. You're welcome to explore our website anonymously. Although we gather data on website visitors to enhance our services, such as order processing details, we're dedicated to using this information to improve your experience.

Our Privacy Practices

Interactions with us are held in strict confidence unless sharing your details is necessary to fulfil your request or with your consent. Our practices include:

  • We do not distribute your email to marketing agencies.
  • Your personal details are used solely by us, adhering to the UK Data Protection Act's standards, ensuring data is collected legally and used for intended purposes only.
  • For order processing, we need specific details like your name, billing address, and contact information. This data helps us manage your orders and communicate with you if needed.

Your credit card information is encrypted and sent directly to our payment provider, ensuring your financial data is not accessible to us.

Should we need to reach out, we'll initially use email, followed by phone if necessary or urgent.

We occasionally request personal information for various reasons, like processing your order or responding to inquiries. We aim to clearly communicate the use of your data at the collection point. We strive to keep your information accurate and up-to-date, relying on you to inform us of any changes through your account profile or direct communication.

About Cookies

Cookies are small text files stored by your browser, which are only accessible by the issuing web server. They cannot probe your system or gather data from your hard drive. Like many online retailers, we use cookies to recognize repeat customers, facilitating a smoother shopping experience without needing to re-enter information. Our cookies do not store sensitive personal details like credit card or address information.

Your Rights and Concerns

We're committed to transparency and respecting your privacy rights. Should you have any inquiries or concerns about our practices, please reach out. Our goal is to maintain an open, honest relationship with our customers, ensuring your privacy is always respected.