Delivery Information

We aim to get your order to you safely, at a fair price and within the timescale shown.

The delivery options below cover most standard parcels to most UK addresses. Large products and remote areas may need a different service, which we explain further down.

Economy delivery

Orders over £39.99 excluding VAT – FREE
Orders under £39.99 excluding VAT – £3.95

Estimated delivery: 3–7 working days

This is our best-value option where you are not in a rush.

Standard delivery

Cost: £4.95

Estimated delivery: 2–5 working days

Express delivery

Cost: £8.95

Estimated delivery: 1–2 working days

Express delivery is available on qualifying products and postcodes. It is a priority service rather than a guaranteed next-day service.

If an order is particularly urgent, please contact us before ordering so we can check availability.

A few things worth knowing

• Delivery times are estimates for products in stock unless a different timescale is shown on the product page.

• Working days are Monday to Friday, excluding Bank Holidays.

• Orders containing several products may arrive in separate parcels or on different days.

• Some products are sent directly by the manufacturer and may use a different carrier.

• Free and express delivery may not be available for every product or postcode.

We will contact you if there is a significant delay or if we cannot supply the delivery service selected.

Large and bulky products

Products such as mobility scooters, riser-recliner chairs, specialist seating, large wheelchairs and beds may need a pallet, specialist carrier or two-person delivery team.

The delivery charge and expected timescale will normally be shown on the product page or during checkout. If the exact cost depends on the product, postcode, access or service required, we will contact you before accepting or dispatching the order.

Large-item delivery does not automatically include unpacking, assembly, demonstration, room-of-choice delivery or packaging removal. These services are only included where clearly stated or purchased.

Please make sure there is safe access and that the product will fit through gates, doors, corridors, lifts and stairways.

Remote and offshore areas

Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isle of Wight, Scilly Isles, Channel Islands and other remote or offshore areas may:

• Have an additional delivery charge.

• Take longer to reach.

• Have fewer delivery options.

Where possible, any extra charge will be shown before purchase. If the exact cost depends on the product, postcode or carrier, we will contact you before accepting or dispatching the order.

We will not dispatch until any extra charge or revised timescale has been agreed. If you do not wish to proceed, we will cancel the order and issue a full refund.

We normally deliver to UK addresses only. Overseas delivery is only available where agreed with us in writing before ordering.

Missed or failed deliveries

Please provide a complete and accurate delivery address and make sure somebody is available where a signature or arranged delivery is required.

A reasonable redelivery, storage or return charge may apply where delivery fails because:

• The address is incorrect or incomplete.

• Nobody is available.

• Access has not been provided.

• A large product cannot be safely delivered because of unsuitable access.

We will not charge where the delivery failure was our fault or the carrier’s fault.

Damaged or incorrect deliveries

Please check the goods and packaging as soon as reasonably possible.

If anything appears damaged, missing or incorrect, contact us promptly and keep the packaging. Photographs of the product, packaging and delivery label will help us deal with the issue quickly.

Email: contact@betterindependentliving.co.uk
Telephone: 01524 888453